Find the answers to the most common questions regarding Hope4More Travel and our services.
If your questions are still not answered, please give us a call at (929) 260-0556 or email us at info@Hope4MoreTravel.com.
General Questions
Is Hope4More Travel a certified and licensed company?
Yes, we are accredited with IATAN. We also licensed and bonded in WA, FL and CA and carry E&O insurance.
Reservation Questions
When will I receive the itinerary for my trip?
Itineraries are sent to each client 30 days before the event via email.
What happens if my roommate drops out and cancel their reservations?
If your roommate cancels their reservations, your account will be adjusted to the package price according to the new occupancy in your room.
What happens after I make my reservation?
Once you make your reservation, you will receive an account summary. Your account summary will list your monthly payment plan. This is set up by default to charge your credit card every month, or you can choose to turn off the automatic monthly billing option.
Can I make reservations on an event after the payments have begun?
Yes, you can make reservations for any event at any time as long as the reservations are still open. You will need to make the first deposit and then every month make monthly payments.
Payment Questions
What payments do you accept?
Do you provide refunds?
No, we do not provide refunds nor do we transfer money. Each client is required to accept our Terms and Conditions before reservation is accepted. To protect your investment, each and every client is encouraged to purchase travel insurance.
Do I have to make a payment every month?
You should make every effort to make a payment every month. If you find yourself not being able to make a payment, please send us an email. If you fail to make a payment for 60 days without any communication to us, your reservations will automatically cancel.
What happens if I make my payments, but my roommate(s) fail to pay?
You will be responsible for finding a new roommate or you must pay the additional cost for the room occupancy change.
Automatic Billing Questions
What is automatic billing?
What are the advantages of automatic billing?
It’s convenient and free. Payments are automatic and evenly divided. No chance of forgetting to pay, cancellation of your reservation or being assessed a late fee.
Will Hope4More Travel remind before I am charged?
Yes, Hope4More Travel will email you payment reminders the beginning of every month if you are enrolled in our automatic billing plan. You will also receive an email confirmation after each payment is processed every month.
How many payments will I have and when will they be due?
Payments will be monthly on or about the same day of the month you made your first payment. The number of payments is based on how many months there are from the time you book to the final payment date. You will see your exact payment plan before you make your payment.
Does Hope4More Travel keep my credit card information safe?
Hope4More Travel’s online merchant company complies with the Payment Card Industry Data Security Standards (PCI DSS), a set of comprehensive requirements developed by the major card brands to facilitate consistent data security measures. In order to protect your information, Hope4More Travel doesn’t store your credit card information, but for guests enrolled in automatic billing our credit card processing company does.
What if a credit card is declined during the payment plan?
When a card is declined during your monthly payment plan, we will attempt to charge your card two days later. If your card is declined a second time, you will receive an email to make a payment immediately or your reservations will cancel.
What if a credit card expires or a new credit card is issued during the payment plan?
When a card has expired or if you would like to add a new credit card to your plan, you can always log into your account and make payment option changes.